What Mediators Can Teach Physicians about Managing 'Difficult' Patients
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clinical ethics
medical ethics
Bioethics and Medical Ethics
Medicine and Health Sciences
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Between 10% and 12% of patients are considered difficult by their treating physicians,1 indicating a widespread problem. Many physicians report feeling at a loss to know how to effectively manage challenging patient interactions.2 In extreme cases, physicians resort to refusing to treat hostile patients or dismissing them from their clinical practice.
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NOTICE: This is the author’s version of a work that was accepted for publication in The American Journal of Medicine. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms, may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in The American Journal of Medicine, 128, 3, March 2015, 10.1016/j.amjmed.2014.09.017.