From Burnout to Wellness: Using Appreciative Inquiry to Shift MidMichigan Health towards a Strengths-based Perspective

Over half of providers in the healthcare field experience burnout. Burnout syndrome is defined by the prolonged psychological and physiological response to chronic and interpersonal job stressors, and can result in a number of symptoms that negatively affect workplace morale and performance, including physical exhaustion, job dissatisfaction, and feelings of hopelessness. MidMichigan Health (MMH), a division of the University of Michigan Health system that serves nearly 1 million people in Michigan, has created the Provider Wellness and Burnout Council (PWBC) to address issues of burnout within the organization. To build on their initial work, we propose a long-term intervention based on the science of physician well-being, appreciative inquiry, goal-setting, and employee engagement. This intervention is intended to promote well-being among MMH providers through the creation of a clear, robust positive vision for provider well-being that involves all organization stakeholders throughout the development and execution of this vision. In light of the emerging COVID-19 pandemic and the subsequent strain on our nation’s healthcare resources, we have also proposed a short-term intervention for addressing provider well-being by sharing with providers easy, evidence-based resilience interventions.