Involving Users in the Design Process

This thesis argues that designing solutions can’t just be left to experts and leadership; it needs to incorporate the creativity, ideas and expertise of the entire workforce. This thesis specifically looks at the U. S. Coast Guard and how it can involve users in designing technology for the complex problems facing our service. As we are asked to do more and more with less, making the tools we use more effective and usable becomes increasingly important to mission effectiveness. This thesis will outline one possible method for how to obtain ideas and consensus from such a large, geographically dispersed organization.