Giving Commitment: Employee Support Programs and The Prosocial Sensemaking Process
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employee loyalty
services for employees
employee attitudes
organizational behavior
sensemaking theory
Business Administration, Management, and Operations
Business and Corporate Communications
Business Intelligence
Human Resources Management
Management Information Systems
Management Sciences and Quantitative Methods
Organizational Behavior and Theory
Strategic Management Policy
services for employees
employee attitudes
organizational behavior
sensemaking theory
Business Administration, Management, and Operations
Business and Corporate Communications
Business Intelligence
Human Resources Management
Management Information Systems
Management Sciences and Quantitative Methods
Organizational Behavior and Theory
Strategic Management Policy
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Abstract
Researchers have assumed that employee support programs cultivate affective organizational commitment by enabling employees to receive support. Using multimethod data from a Fortune 500 retail company, we propose that these programs also strengthen commitment by enabling employees to give support. We find that giving strengthens affective organizational commitment through a “prosocial sensemaking” process in which employees interpret personal and company actions and identities as caring. We discuss theoretical implications for organizational programs, commitment, sensemaking and identity, and citizenship behaviors.
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2008-10-01