Kimbrough, Steven. OMoore, Scott A2023-05-232023-05-2319952016-07-29https://repository.upenn.edu/handle/20.500.14332/42254In this article, we describe two applications based on a system for office communication that is more flexible and expressive than other systems. This system allows the computerization of tasks that previously required manual intervention because of each task's complexity. The applications, one automating office tasks and the other simulating a bicycle industry, highlight the system's ability to accommodate changes to the communication language. They also highlight the utility of both the formal language used by the system and the inferential model of communications used to interpret the messages.This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Organizational Computing on 04 Nov 2009, available online: http://wwww.tandfonline.com/10.1080/10919399509540244electronic commerceoffice automationspeech act theorycommunication toolselectronic data interchangemessage managementE-CommerceEntrepreneurial and Small Business OperationsOther CommunicationSpeech and Rhetorical StudiesArticle