Eckel, Peter D2023-05-222023-05-222012-07-012018-08-09https://repository.upenn.edu/handle/20.500.14332/35214Takeaways Higher education shares some important characteristics with the health-care sector. Both are dominated by large cadres of highly educated staff, have complex bottom lines, are market-driven and strongly influenced by public policy, and are made up of value-driven organizations. Health care appears to be one or two decades ahead of higher education in its transformation into an industry that is more outcomes-based, cost- and price-sensitive, and responsive to customer needs. Some of the insights that higher education can gain from health care include: Flawed systems generate flawed results; the focus should be on needs, costs, and undervalued services; wisdom comes from customers; change is driven by hard facts; and balancing demands with purpose is most important.Originally published in Trusteeship Magazine © 2012 AGB. Available at: https://www.agb.org/trusteeship/2012/julyaugust/prescriptions-for-change-can-ideas-from-health-care-cure-higherHigher EducationPolicy and AdministrationCommunity College Education AdministrationCommunity College LeadershipEducationEducational LeadershipEducational MethodsEducation EconomicsHigher EducationHigher Education AdministrationArticle